1. Fast and Reliable Global Shipping

 

We offer fast and free shipping to all our customers, with delivery times varying by region. The delivery time below begins once your order is dispatched.

 

• USA, Canada, and Europe: 7 to 12 business days – Free Shipping

• Australia and New Zealand: 8 to 14 business days – Free Shipping

• Asia and Africa: 10 to 18 business days – Free Shipping

• Rest of the World: 12 to 20 business days – Free Shipping

 

 

2. Processing Time

 

All orders are processed and dispatched within 1 to 3 business days after payment confirmation. Orders placed on weekends or holidays will be shipped on the next business day.

 

3. Order Tracking

 

Once your order is shipped, you will receive an email with a unique tracking number. If you do not receive tracking information within 3 business days, please check your spam folder.

 

4. Signature on Delivery

 

Most deliveries require a signature upon receipt. If no one is available to accept the package, the courier will leave a notice for redelivery.

 

5. Customs Fees and Import Taxes

 

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer. Novazzo does not manage or anticipate these charges. If the customer refuses to pay these fees, the package may be returned or discarded by the courier without refund.

 

6. Pre-Orders

 

Pre-ordered items will be shipped as soon as they become available. To receive in-stock items immediately, we recommend placing separate orders.

 

7. Returned to Sender

 

Orders returned to our warehouse as undelivered will receive store credit, excluding the original shipping cost. Please contact the courier to determine why your package was returned.

 

8. Delays and Losses in Transit

 

Novazzo is not responsible for lost or stolen packages or delays caused by couriers or customs. However, we will assist you with any delivery-related issue.

 

9. Customer Support

 

For any shipping inquiries, please contact us at contact@novazzo.com